Inbound Email Setup

Create a Group mail account for inbound emails. For each Group mail account, you can set up an action for emails that are routed to there. For example, you can create a bug or a case from an inbound email. You can also create Group folders. These are folders within Sugar that can be shared among users in a team. You can also map a Group folder to a Group mail account to automatically import emails into Sugar through the Job Scheduler.

To create a new email inbox, enter the following information:

In the Email Handling Options sub-panel, enter information for the following fields:

To save your email settings, click Save.
To exit the page without saving your changes, click Cancel.
To ensure that the email settings are correct and to view existing folders that you can monitor, click Test Settings.