3ware


Popup notifications in a Windows environment

3DM is a background process that can run as a system tray utility in the Windows environment. Essentially, the same information that is found using the remote monitor capability through your web browser can be accessed locally on your computer.

If you have not already done so, run 3DM by selecting 3DM from the Start menu. You should see the 3DM icon displayed in the system tray and the 3DM Windows main popup will open. This popup displays configuration, status and version information for 3ware storage controller(s) installed in the local system.

3DM Windows Main Popup
3DM Windows Main Popup

The popup shows the configuration and version information for the 3ware controller listed in the drop down menu. If you have more than one controller installed, you may view information for the other controllers by changing the value in the drop down menu.

Disk arrays and independent disks are listed under Units. Disks that are members of an array will be indented and listed below their parent array. The type and size of the disks or arrays are listed as well as status of each array.

Version information for the driver, monitor, firmware, BIOS, and hardware revisions are listed. This information can be invaluable when troubleshooting problems and should be noted when contacting 3ware customer support. For an easy way to include this information in an email or other text document, refer to the Snapshot or Copy to Clipboard features following. The Event Notification popup appears when the controller requires attention, such as when a disk array becomes degraded.

3DM Windows Event Notification Popup
3DM Windows Event Notification Popup

The popup will flash its border and beep until it is dismissed with the OK button. To return a degraded disk array to full fault tolerance, refer to 3DM Rebuild.

Event notification will only occur while 3DM is running, so we recommend that 3DM be left running as background utility by returning it to the system tray rather than exiting.

The Snapshot popup gives controller version and status information in text format, which is helpful when contacting 3ware Customer Support with questions or for troubleshooting. Select File>Snapshot to bring up the snapshot popup. Its text format allows you to select the text in the window with your mouse and copy the information to the system clipboard.

3DM Windows Snapshot Popup
3DM Windows Snapshot Popup

Alternatively, you can also select File>Copy to Clipboard from the 3DM main popup to copy information to the system clipboard. The information obtained from Snapshot or Copy to Clipboard can then be pasted into email or documentation.

When you are finished reviewing the information in the 3DM main popup, you may either close the window with the Return to Tray button or exit the application. Since 3DM will alert you of drive failures, we recommend that you close it with the Return to Tray button. This will keep the application running in the background, ready to alert you in case of drive failure. When 3DM runs in the background, it will appear as an icon in the system tray in the lower right corner of your screen. Clicking on the icon will bring 3DM main window back into view.

3DM Icon in Windows System Tray
3DM Icon in Windows System tray


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