If you've got a problem with Scoop, whether it's trouble installing, configuring, administering, or anything else, there's several places where you can get help, from both the developers, and fellow users.
The first place to look is on the Scoop website, http://scoop.kuro5hin.org/, where you can search through previous stories, where you might find the answer to your question. The Scoop FAQ is also located there.
Also, you can get help from the mailing lists. The only one you'll probably be interested in is scoop-help, which is the main list, and the users list. You can subscribe here, or by sending a message to ``scoop-help-request@lists.sourceforge.net'' with the subject ``subscribe''. The scoop-help archives are online, and there's a good change that your question has been answered in the past, so try searching the archives first. Even if you don't have a problem, if you run Scoop, it's generally a good idea to subscribe to scoop-help. This way, you'll get announcements about various changes to Scoop, and how to use them.
Finally, you can get support on IRC. The developers are usually in #scoop, on SlashNET, as are some users. If no one's there, then you might also try in #kuro5hin. Visit the SlashNET site for a full list of servers, or you can use ``irc.slashnet.org'' or ``irc.kuro5hin.org''.